Customer Satisfaction On-line Survey

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Customer Information

Company:		MOXA Distributor: Yes No
Name:
Tel:		Fax:
E-mail:
Department:	Purchase Sales R&D Product Management Customer Service Production Other
Position:

Customer Satisfaction Survey

1. Product Design Quality

Most used products: (Complex)

Embedded Computers	Industrial Ethernet Switches
External Device Servers	Wireless Ethernet Products
Ethernet I/O Products	Multiport Serial Boards
Embedded Network Enabler	Industrial Video Servers
Terminal Servers	USB to Serial Hubs
Ethernet to Fiber Converters	Media Converters

	Excellent	Good	Poor	Unacceptable	Not-applicable
Product reliability/Product life span:
Ease of installation/setup/operation:
Quality of the product manual:
Product's market relevance:

Comments:

2. Sales Force

	Excellent	Good	Poor	Unacceptable	Not-applicable
Efficiency in replying:
Ability to provide solutions/suggestions:
Service attitude:

Comments:

3. Customer Service

	Excellent	Good	Poor	Unacceptable	Not-applicable
Efficiency in replying to technical queries:
Ability to provide solutions / suggestions:
Ability to deal with extraordinary situations:
Service attitude:
Efficiency in repairing:
Repair quality:

Comments:

4. Delivery

	Excellent	Good	Poor	Unacceptable	Not-applicable
Product packing and protection:
Efficiency in delivering:

Comments: